Frequently Asked Questions
We’ve crafted this FAQ page to answer many of your frequently asked questions.
When do I need to book the equipment?
To ensure that you get exactly what you need, we strongly suggest you place your order as early as possible. While we have a large range of equipment available for hire, unfortunately, there are times during the peak periods when there is a chance that the equipment that you need is not available. By booking early you can guarantee that your needs are covered.
How long will I have the equipment for?
Unless you have a specific timetable, generally, marquees are set up 1 day prior to the event and dismantled 1-2 days after the event. This means that if your function is on a Saturday night the marquees will be set up on a Thursday or Friday, and then dismantled on a Sunday or Monday. This ensures you have plenty of time to decorate and then to relax after the event.
Can I extend the hire period?
The hire rates quoted generally apply to one single event over a period not exceeding 5 days which includes the time required to install and dismantle the hire equipment. If you have multiple events or would like to extend the event, please call our event consultants as special discounts on additional hire charges are available.
How do I determine what size marquee I need?
There are many factors to consider when determining the size of marquee required for your event and typically there is more than one correct answer. For complex events or events with limited space, our event consultants may need to do a site inspection to find the right solution for you. Some of the factors that need to be considered include:-
What are the measurements of the space?
What is your event or function type?
How many people are you catering for?
Are your guests going to be seated or is it a casual standing event?
Do you require flooring?
While this may appear complex, our event consultants are experienced in helping you easily determine the right marquee for you. A quote fee will apply to on-site quotation visits. Please call our event consultants for more information on quotations.
Can I hire a marquee in the wintertime?
Yes, we do hire marquees over the winter period. The marquees are popular during the winter, especially when coupled with a few gas heaters – which we offer. How many heaters you will need will vary on how cold it becomes and how large the marquee is. Albeit, please note, consideration will be needed in sub-zero conditions as to whether a marquee can be installed and/or dismantled.
Can marquees be installed on asphalt or concrete car parks or on other surfaces where they cannot be pegged into the ground?
Yes, they can. While our preferred installation method is with the use of pegs driven into grass surfaces or natural ground, weights can be used instead.
When should I cut the grass?
We recommend cutting the grass a couple of days before the arrival of the marquee to allow it to dry out. The aim is to install the marquee on a dry surface to limit condensation and damage to the lawn. Cutting the grass will also ensure a flat surface when laying the carpet.
Will flooring protect the grass and why do I need it?
Yes. The carpet will help protect the grass from becoming muddy and ruined, as lots of people will be walking on it during the event.
Can I amend the booking once I have paid the deposit?
Yes, you can amend the booking, however, you cannot cancel any items without being charged. Please make amendments as soon as possible, as the equipment will need to be prepared and loaded into the vans. If amendments are made less than 7 days before the setup date we cannot guarantee that it will be ready in time.
Can I hire furniture alone?
Yes, furniture could be delivered to your address and there is a delivery charge regardless of how many items you hire.
Can I open the marquee sides?
Yes. With all of our marquees we hire, you can choose whether to open or close all four sides. As standard when hiring a marquee, the price includes the roof and all four sides, however, you can opt to leave the sides off if that’s easier.
Does it matter if my garden/site has a slope?
A slight slope is nothing to worry about. A more pronounced slope is not a problem for the marquee structure, but may be uncomfortable for guests. We are happy to come along for a site visit and advise, alternatively you can send us some photos across via email, WhatsApp, Facebook inbox.
How will you get through to the garden?
We can either go through the house, through a side passage or if you have access from the back of the garden this is also fine. If there are any stairs involved, please let us know in advance.
Where can I leave a review?
We would be happy to hear how your marquee hire experience went with us so please feel free to message us and tell us! Alternatively, a review can be left via Google or Facebook.
Can I send you some pictures?
We would love to see the pictures from your event, we also send out gifts to customers who can provide us with some beautiful event photos! These will be displayed on our website and advertising pages to give future customers an idea of just how good an event can look!
Thank you for reading our frequently asked questions, we hope our FAQs guide has covered every question you may like to know. If it hasn’t, please get in contact with us.