Frequently Asked Questions

We’ve crafted this FAQ page to answer many of your frequently asked questions.

When must I reserve the equipment?

We strongly advise placing your order as early as possible to guarantee that you receive exactly what you require. Although we have a wide variety of equipment available for hire, there is, regrettably, a possibility that the equipment you require won’t be available during times of high demand. You can ensure that your demands are met by making an early reservation.

How long will I be able to use the equipment?

Unless you have a specified schedule, marquees are typically erected one day before the event and taken down one to two days later. Therefore, if your event is on a Saturday night, the marquees will be set up on a Thursday or a Friday and taken down on a Sunday or a Monday. By doing this, you can be sure that you’ll have plenty of time to decorate and unwind after the event.

Can I extend the hire period?

The specified hire prices typically apply to a single event lasting no longer than five days, which includes the time needed to set up and take down the hired equipment. Please call our event experts if you are planning several events or would like to extend the event because there are special reductions on additional hire fees available.

How do I determine what size marquee I need?

There are numerous things to take into account when figuring out the size of the marquee that is necessary for your event, and there is usually more than one right answer. Our event advisors may need to visit the location of your event if it’s complicated or if there isn’t enough room to host it before we can recommend the best solution.

What are the measurements of the space?
What is your event or function type?
How many people are you catering for?
Are your guests going to be seated or is it a casual standing event?
Do you require flooring?

Despite the fact that this could seem complicated, our event experts have experience guiding you towards the ideal marquee. On-site visits will incur a fee. For further details on quotes, please contact one of our event experts.

Can I hire a marquee in the wintertime?

Yes, marquees are popular in the winter, especially when used in conjunction with a few of the gas heaters that we provide. Depending on how chilly it gets and how big the marquee is, you’ll need a different number of heaters. Please take note that it will be necessary to take into account whether a marquee can be set up and/or taken down in extremely cold temperatures.

Can marquees be erected on concrete or asphalt and on other surfaces where they cannot be pegged into the ground?

They can, indeed. Weights can be used in place of pegs.

When should I cut the grass?

We advise trimming the lawn a few days ahead of the marquee flooring’s delivery. Cutting the grass will also guarantee a flat platform for the carpet to be laid on.

Will the flooring protect the grass?

People walking on our flooring may further harm the lawn underneath if your ground is wet, choked with water, and has inadequate drainage.

Can I amend the booking once I have paid the deposit?

The booking can be changed, but only selected goods can be cancelled without incurring fees. The equipment needs to be prepped and placed into the vans, so if there are any changes, please make them as soon as feasible. We cannot guarantee that it will be ready in time if changes are made less than 7 days before the setup date.

Can I hire furniture alone?

Yes, furniture could be delivered to your address and there is a delivery charge regardless of how many items you hire.

Can I open the marquee sides?

Yes. You have the option to open or close all four sides of any marquee we rent. The price of renting a marquee typically includes the roof and all four sides, though you can choose to omit the sides if doing so is more convenient.

Does it matter if my garden/site has a slope?

A slight incline is nothing to be concerned about. A more severe slope, though, might have an impact on the marquee’s construction. You can send us some pictures by email or WhatsApp, and we are happy to visit the location and offer advice.

How will you get through to the garden?

If you have an entrance from the front of the house, we can use a side passage. Let us know in advance if there are any stairs involved.

Where can I leave a review?

Please feel free to message us and let us know how your marquee rental experience with us went. An alternative is to use Google to leave a review.

Can I send you some pictures?

We would love to see photos from your event, and we also reward patrons who give us stunning event images with rewards! To show potential consumers how beautiful an event can be, these will be shown on our website and advertising pages.

We appreciate you taking the time to go over our commonly asked questions. We believe we have answered all of the queries you may have. Please notify us if it hasn’t.